FAQ

Once you've found the item you wish to purchase, click the "Add to Cart" button. This will place the item in your shopping cart. If your order is complete, click "Proceed to checkout" or click “Continue Shopping” to add more items to your cart. You can click “My Cart” to return to your shopping cart at any time. When you are ready to checkout, follow the step by step prompts that will take you through the payment process to submit your order.

To remove items from your order click “Edit Cart” at the right of the checkout screen. To add a promotional code click “Promo/Gift Certificate” above your total, type in the code, and click “Apply”.

How do I change my email address or password?

You may make changes to your account at any time by signing in (top right, homepage) with your current email and password. Click on "Account Settings" to modify your password or email address. If you forget your password, click "Forgot your Password?" on the account login page to reset your password. Your new password will be sent to your email address.

From where will my product ship?

Our distribution center is located in Florence, Alabama, 35630.

Did my replacement order get processed as requested? Did you receive my returned merchandise?

Please email our customer service team to check the status of an order or return at customerservice@whitman.com .
You may also contact customer service at 1-800-546-2995, Monday-Friday 8am-5pm Central Standard Time.

How do I change my mailing address?

Sign in with your email address and password. Go to "Account" and click on “Addresses”. Click “Edit” to change your address, “Delete” to remove an address, or “New Address” to add a new address to your account. Be sure to click “Save Address” to save your changes.

How do I check my order history?

Sign in with your email address and password. Go to "Orders". This screen will list items you have ordered along with order numbers. When calling customer service regarding your order please have your order number. You may email customer service at customerservice@whitman.com or call 1-800-546-2995 8-5 Central Standard Time Monday-Friday.

How long will it take to receive my order?

Your order will ship within 48 hours of placing your order (normal business hours). You should receive your order after 3-7 normal business days.

Note: Timeframes shown for the various shipping methods in addition to the time it takes us to prepare your order in the warehouse.

How do I track my package?

Sign into your account using your email and password. Go to "Orders". This screen will list items along with your order number. Then click the "UPS" link and your order will be tracked automatically at the UPS site. Or you may contact customer service at 1-800-546-2995 for assistance with tracking your order. Business hours are Monday-Friday 8-5 Central Standard Time.

How do I cancel an order?

Please contact customer service at 1-800-546-2995 to cancel your order. Business hours are Monday-Friday 8-5 Central Standard Time.